Cancellation & Refund Policy
How to cancel a service and when you're eligible for a refund.
Summary: Web hosting — 7-day money-back guarantee. VPS — full refund if requested within 48 hours of first activation. Approved refunds are credited to your original payment method within 5–7 working days.
1. Cancellation
- You may cancel any Service at any time by logging into the client area and submitting a cancellation request, or by emailing support@starlinkvps.shop from your registered email address.
- You can choose immediate cancellation (service and data are removed shortly after the request) or end-of-billing-period cancellation (service continues until the paid period ends and is not renewed).
- To avoid being charged for the next cycle, cancel at least 24 hours before the renewal date. If auto-pay is enabled, please also disable it.
- Cancelling a Service does not by itself entitle you to a refund; refunds are given only as described below.
- Orders that have been paid but not yet activated can be cancelled for a full refund.
2. Refund eligibility
| Service | Refund window | Refund amount |
|---|---|---|
| Web Hosting (all plans) | Within 7 days of first purchase | 100% of the hosting fee |
| VPS Hosting (all plans) | Within 48 hours of first activation | 100% of the VPS fee |
| Service not delivered within 24 hours of payment | Any time before delivery | 100% of the amount paid |
| Duplicate / excess payment | Within 30 days | 100% of the duplicate amount |
| Prolonged outage under our SLA | As per SLA | Service credit (not cash) |
3. Non-refundable items
- Renewals of any Service (refund windows apply to the first purchase only).
- Domain name registrations, renewals and transfers.
- Additional IPv4 addresses, software licences (e.g., cPanel, Windows), and one-time setup or migration fees.
- Services suspended or terminated for violation of our Terms or Acceptable Use Policy (spam, phishing, attacks, fraud, etc.).
- Accounts where a chargeback or payment dispute has been raised.
- Second or subsequent purchases of the same service type by the same customer, where a refund has already been given in the past.
- Credit added to your account balance (can be used for future invoices only).
4. How to request a refund
- Open a ticket under "Billing" in the client area or email support@starlinkvps.shop with your invoice number and reason.
- We will review and respond within 2 working days.
- Once approved, the refund is initiated to the original payment method (UPI, card, net banking or wallet) through Razorpay or Cashfree.
5. Refund timelines
Approved refunds are initiated within 2 working days and are typically credited within 5–7 working days, depending on your bank or payment provider. UPI refunds are usually faster. If you have not received the refund after 10 working days, contact us with the refund reference number and we will follow up with the payment gateway.
6. Partial or pro-rata refunds
Outside the windows above, we do not offer pro-rata refunds for unused time, except where required by law or where we terminate a Service without any fault on your part, in which case we will refund the unused portion of the prepaid fees.
Contact
For any questions about this policy, contact us at support@starlinkvps.shop or open a ticket from the client area.