Shipping & Delivery Policy
How and when your hosting services are delivered.
1. Mode of delivery
Services are delivered electronically. After successful payment, your service is provisioned on our servers and the access details (IP address, username, password / control-panel login) are:
- sent to the email address registered on your account, and
- available in the client area under "My Services".
2. Delivery timelines
| Service | Typical delivery time | Maximum delivery time |
|---|---|---|
| Web Hosting | Instant – 15 minutes | 24 hours |
| VPS Hosting | 5 – 30 minutes | 24 hours |
| Custom configurations / additional IPs | Within 24 hours | 72 hours |
Delivery time is counted from the time we receive payment confirmation from Razorpay or Cashfree. Orders flagged for fraud review or identity verification are delivered after verification is complete; we will contact you by email if anything is required.
3. Delayed or failed delivery
If you have not received your service details within the maximum time above, please check your spam folder and then contact support@starlinkvps.shop. If we are unable to deliver the service, you will receive a full refund as described in our Cancellation & Refund Policy.
4. Payment debited but order not confirmed
If money is debited but your invoice still shows unpaid, the payment is usually auto-reconciled within 1 hour. If not, contact us with the transaction/UTR ID. If the payment did not reach us, it is automatically reversed to your account by the payment gateway / bank, typically within 5–7 working days.
5. Service area
Our services can be ordered and used from anywhere, subject to applicable law. Invoices and prices are in Indian Rupees (₹).
Contact
For any questions about this policy, contact us at support@starlinkvps.shop or open a ticket from the client area.