Terms & Conditions
Please read these terms carefully before ordering or using our services.
These Terms & Conditions ("Terms") form a legally binding agreement between you ("Customer", "you") and StarlinkVPS. By creating an account, placing an order, making a payment or using any of our services, you agree to these Terms together with our Privacy Policy, Cancellation & Refund Policy, Shipping & Delivery Policy, Acceptable Use Policy and Service Level Agreement, which are incorporated by reference.
1. Services
We provide digital hosting services including virtual private servers (VPS), web hosting and related add-ons (collectively, "Services"), as described on this website at the time of order. All Services are delivered electronically; no physical goods are sold or shipped.
2. Eligibility & account
- You must be at least 18 years old and legally competent to enter into a contract under the Indian Contract Act, 1872.
- You must provide accurate, current and complete information (name, email, phone, address) and keep it updated. Orders with false or incomplete information may be cancelled.
- You are responsible for keeping your account credentials secure and for all activity under your account.
- We may carry out identity or payment verification (including requesting government-issued ID) to prevent fraud before activating a Service.
3. Orders, pricing & payment
- All prices are listed in Indian Rupees (₹). StarlinkVPS is not registered under GST; therefore no GST is charged and the price shown is the total amount payable.
- Payments are processed by our third-party payment gateways, Razorpay and Cashfree Payments, via UPI, debit/credit cards, net banking, wallets and other methods they support. We do not collect or store your card or bank details.
- Services are billed in advance for the selected billing cycle (monthly, quarterly, half-yearly or yearly).
- An invoice is generated before each renewal date. If you enable auto-pay or a saved mandate, renewal is charged automatically; you can disable it anytime from the client area.
- We may change prices for future billing cycles with at least 30 days' notice by email. Price changes do not affect a period you have already paid for.
- Any charges levied by your bank (e.g., international transaction or currency conversion fees) are your responsibility.
4. Delivery of services
Services are provisioned after successful payment confirmation as described in our Shipping & Delivery Policy.
5. Renewal, late payment & suspension
- Services renew automatically for the same billing cycle unless cancelled before the due date.
- If an invoice remains unpaid on the due date, the Service may be suspended after 3 days and terminated after 7 days, at which point all data may be permanently deleted.
- Reactivation of a suspended Service requires payment of all outstanding invoices.
6. Cancellation & refunds
Cancellations and refunds are governed by our Cancellation & Refund Policy.
7. Customer responsibilities
- You must use the Services only for lawful purposes and in compliance with our Acceptable Use Policy and all applicable laws, including the Information Technology Act, 2000.
- VPS Services are self-managed. You are solely responsible for the operating system, software, security patches, firewall configuration, and content on your server.
- You are responsible for maintaining your own backups. Any backups we provide are a convenience and are not guaranteed.
8. Suspension or termination by us
We may suspend or terminate a Service, with or without notice, if: (a) you breach these Terms or the Acceptable Use Policy; (b) your usage threatens the stability or security of our network or other customers; (c) payment is unpaid, disputed or charged back; (d) we are required to do so by law or a lawful order of a government authority. Services terminated for abuse or fraud are not eligible for a refund.
9. Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it. Raising a chargeback or payment dispute without contacting us may result in immediate suspension of all Services on your account until the matter is resolved.
10. Service availability
We target 99.9% monthly network uptime as described in our Service Level Agreement. Scheduled maintenance will be announced in advance where reasonably possible. Service credits under the SLA are your sole remedy for downtime.
11. Intellectual property
You retain all rights to the content you host. The StarlinkVPS name, logo, website and software remain the property of StarlinkVPS. You grant us a limited licence to store and transmit your content solely to provide the Services.
12. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising out of the Services shall not exceed the amount you paid us for the affected Service in the 3 months preceding the claim. We are not liable for indirect, incidental or consequential losses, including loss of data, revenue, profits or business, or for events beyond our reasonable control (force majeure) such as natural disasters, data-centre or upstream network failures, power outages, or government action.
13. Indemnity
You agree to indemnify and hold harmless StarlinkVPS from any claims, damages or costs (including reasonable legal fees) arising from your use of the Services, your content, or your breach of these Terms.
14. Disclaimer
Except as expressly stated, the Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
15. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified by email or on this page at least 15 days before they take effect. Continued use of the Services after that date means you accept the updated Terms.
16. Governing law & jurisdiction
These Terms are governed by the laws of India. Subject to the dispute-resolution process below, the competent courts in India shall have exclusive jurisdiction.
17. Dispute resolution & grievances
Please raise any complaint first with our support team at support@starlinkvps.shop. If it is not resolved within 15 days, you may escalate it to our Grievance Officer at the same email address with the subject "Grievance". We will acknowledge grievances within 48 hours and aim to resolve them within 30 days.
Contact
For any questions about this policy, contact us at support@starlinkvps.shop or open a ticket from the client area.